🏍️ RoadConnect

Privacy Policy & Terms of Use — Riders Hub

Privacy Policy — Last Updated: July 28, 2026

Privacy Policy
This document constitutes the official Privacy Policy of RoadConnect – Riders Hub, a motorcycle rider community platform. It explains how we collect, use, store, and protect your personal information when you use our mobile application.

1. Introduction

RoadConnect ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy applies to the RoadConnect mobile application available on Google Play Store and Apple App Store. It describes what data we collect, why we collect it, how we use it, and your rights over it.

By installing or using the RoadConnect app, you agree to the collection and use of information as described in this Privacy Policy.

2. Data We Collect

We collect only the data that is necessary to provide and improve our services.

Data Type What We Collect Purpose
Account & Identity Name, username, phone number, profile photo Authentication, identity, community profile
Location (GPS) Real-time GPS coordinates (during rides), stored city/region (in profile) Ride tracking, home screen personalisation, nearby riders, ride & event discovery, popular destinations, SOS alert
Rider Documents Images/PDFs of driving licence, RC book, insurance, pollution certificate Riders HUB document storage — for personal reference only
Emergency Profile Emergency contact names & phone numbers, medical notes, QR scanner profile SOS alerts, emergency QR scanning by first responders
Vehicle & Ride Data Vehicle name, fuel logs, odometer readings, maintenance records, speedometer sessions Riders HUB tools — fuel calculator, maintenance log, speedometer
Payment Information Transaction ID, amount, payment status (processed via Razorpay) Ride/event/club registration fee payments
Social Activity Posts, comments, likes, follows, club/group memberships Community feed, clubs, groups, rides, events
Device & Push Tokens Firebase device token (FCM) Push notifications for ride alerts, event updates, SOS, role changes
Camera / QR QR code scan data (event check-in) Scanning member QR codes for event attendance
Search & Browse History Filters applied, categories browsed, ride/event search terms Personalised recommendations (Rides For You, popular destinations)
Follow / Social Graph Users you follow or are followed by Feed personalisation, isFollowed indicators, top riders

3. Location Data

3.1 How We Use Location

RoadConnect collects your location for the following purposes:

  • Ride Tracking — Real-time GPS tracking during active ride sessions to record your route and share position with co-riders.
  • Home Screen Personalisation — Your stored city/region is used to show you relevant upcoming rides, events, and popular destinations near you on the home screen.
  • Nearby Riders — Your GPS coordinates (or city) are used to show other riders near your location.
  • Ride & Event Discovery — Your location helps surface rides and events starting near you in explore and search results.
  • Route Planning — Integrates with Google Maps API for route visualisation and navigation support.
  • SOS Alert — Your last known location is included in the SOS notification sent to your registered emergency contacts.
  • Popular Destinations — Aggregated location data is used to suggest popular riding destinations near your region.

3.2 When Location Is Collected

ScenarioLocation TypeStored?
Active ride tracking session Real-time GPS (foreground) Temporarily (session only)
Home screen load Last stored city/coordinates from profile Yes — in your profile until updated
Explore rides/events Your stored city/region No — used in-query only
Nearby riders GPS or city (Haversine distance) No — computed at query time
SOS alert Last known GPS coordinates No — sent to contact only

3.3 Background Location

RoadConnect requests location access in the foreground only. We do not continuously track your location in the background when the app is closed or minimised. Your last known GPS coordinates are stored in your profile and updated when you open the app or start a ride — they are not updated silently in the background.

3.4 Location Data Sharing

We do not sell or share your location data with advertisers or third-party marketers.

  • Location data is processed through Google Maps APIs solely for map rendering and route features, subject to Google's Privacy Policy.
  • During an SOS alert, your last known location context is sent to your first registered emergency contact — no one else.
  • Aggregated, anonymised location data may be used to compute popular destinations — this never identifies you personally.

3.5 Location Permissions

Before requesting location access, the app will display an in-app disclosure explaining exactly how your location will be used. You may grant or deny this permission. Denying location access will disable ride tracking, nearby riders, and location-based discovery features, but you can still use other parts of the app.

You can revoke location permission at any time via your device settings (Settings → Apps → RoadConnect → Permissions → Location).

4. Riders HUB Tools — Special Data Handling

4.1 Rider Documents

The Documents section of Riders HUB allows you to upload photos or PDF scans of your driving licence, RC book, vehicle insurance, and pollution certificate. These files are:

  • Stored securely on Cloudflare R2 encrypted object storage
  • Accessible only to you within the app
  • Never shared with third parties
  • Deleted immediately when you remove the document or delete your account

4.2 Emergency Scanner Profile

The Emergency Scanner creates a QR code that first responders can scan in case of an accident. The profile may contain:

  • Emergency contact names and phone numbers
  • Medical information (blood group, allergies, conditions) — optional
  • Vehicle details

You control this data. You can update or delete your emergency profile at any time. Only the information you explicitly add to the scanner sections will be visible when the QR is scanned.

4.3 SOS Alert

When you trigger an SOS alert, RoadConnect sends a notification message to your first registered emergency contact via push notification and in-app chat. The message includes a distress signal and your location context. No automatic SMS or phone calls are made.

5. Payments

RoadConnect uses Razorpay as our payment gateway for collecting ride, event, and club registration fees. We do not store your card number, CVV, or banking credentials on our servers. Payment processing is handled entirely by Razorpay and is subject to Razorpay's Privacy Policy.

We retain transaction records (amount, status, entity reference) for creator earnings tracking, refund processing, and legal/tax compliance.

6. Third-Party Services

ServicePurposeTheir Privacy Policy
Google Maps API Map rendering, route planning, reverse geocoding Google Privacy Policy
Firebase (FCM) Push notifications Firebase Privacy
Razorpay Payment processing Razorpay Privacy
Cloudflare R2 Secure media & document storage Cloudflare Privacy

7. Data Retention

  • Account data: Retained while your account is active. Deleted within 24 hours of a verified deletion request.
  • Rider documents: Deleted immediately when removed by you or on account deletion.
  • Transaction records: Retained for up to 7 years as required by Indian financial regulations (IT Act / GST).
  • Location history: Not stored persistently. Only the last known GPS coordinates are retained in your profile for nearby-rider features.
  • Push tokens: Removed on logout or account deletion.

8. Your Rights

You have the right to:

  • Access — view your personal data via your profile and settings
  • Correct — update your profile information at any time
  • Delete — request full account and data deletion (see Section 9)
  • Withdraw consent — revoke location permissions via device settings
  • Data portability — request an export of your data by emailing us

9. Account & Data Deletion

You can delete your RoadConnect account and all associated data through:

  1. In-App: Settings → Account Settings → Delete Account
  2. Deletion Form: Submit account deletion request →
  3. Email: Send a request from your registered email to contact@roadconnect.app

Your account will be soft-deleted within 24 business hours of verification. All personal data (profile, posts, documents, emergency profile) will be permanently removed. Transaction records may be retained as required by law.

10. Children's Privacy

RoadConnect is not intended for users under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has created an account, please contact us immediately at contact@roadconnect.app and we will delete the account promptly.

11. Data Security

We implement industry-standard security measures including:

  • HTTPS/TLS encryption for all API communication
  • Encrypted storage for sensitive files on Cloudflare R2
  • JWT-based authentication with token expiry
  • Access controls and role-based permission systems
  • Regular security reviews

No system is 100% secure. In the event of a data breach that affects your personal information, we will notify you within 72 hours as required by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page and notify you through the app. Your continued use of RoadConnect after such changes constitutes your acceptance of the updated policy.

13. Contact Us — Privacy Matters

Privacy Policy Contact

For any questions, concerns, or requests related to this Privacy Policy or your personal data:

Email: contact@roadconnect.app
Address: Namakkal, Tamil Nadu, India
Child Safety Contact: contact@roadconnect.app

For child safety concerns or CSAE matters, this email is monitored as the designated point of contact for our developer account.

Terms of Use — Last Updated: July 28, 2026

1. Introduction

Welcome to RoadConnect – Riders Hub. These Terms of Use ("Terms") govern your access to and use of the RoadConnect mobile application, website, and all related services (collectively, the "Service"). By accessing or using RoadConnect, you agree to be bound by these Terms. If you do not agree, please do not use our Service.

2. Definitions

  • "Service" — the RoadConnect platform including all features, content, and functionality.
  • "User" / "You" — any individual who accesses or uses the Service.
  • "Creator" — a user who creates rides, events, clubs, groups, tours, or trips.
  • "Admin" — a user assigned the admin role within a club, group, ride, or event.
  • "We" / "Us" / "Our" — RoadConnect and its operators.
  • "Content" — all information, posts, media, and materials on the Service.

3. Eligibility

You must be at least 18 years of age and hold a valid motor vehicle driving licence to use RoadConnect's riding features. By creating an account, you confirm you meet these requirements.

4. Account Registration & Security

4.1 Account Creation

You agree to provide accurate and current information during registration and to keep your account details updated. You are responsible for all activities under your account.

4.2 Account Security

Maintain the confidentiality of your credentials. Notify us immediately at contact@roadconnect.app of any unauthorized use.

4.3 Account Deletion

Request Account Deletion

You may delete your account at any time through:

4.3.1 Deletion Process

  • Verification: We verify your identity using your registered phone or email.
  • Soft Deletion: Account deactivated within 24 business hours of verification.
  • Permanent Removal: All personal data permanently deleted from active databases.
  • Legal Retention: Transaction records may be retained as required by Indian law.

4.3.2 Data Deleted on Account Removal

  • Profile information (name, photo, phone number)
  • Ride history, event memberships, club/group memberships
  • Social posts, comments, likes, follows
  • Rider documents (licence, RC book, insurance, pollution certificate)
  • Emergency scanner profile and emergency contacts
  • Fuel logs, maintenance records, vehicle data
  • Wishlist items, push notification tokens

5. Features & Permitted Use

5.1 Community Features

RoadConnect offers the following community modules:

  • Rides — Create, join, and manage group motorcycle rides. Rides can be Solo, Club, or Group mode with public or private access.
  • Events — Organise and join riding events with registration, check-in (QR scanning), and role management.
  • Clubs — Create and manage motorcycle clubs with member roles (admin / member) and club-linked rides and events.
  • Groups — Create open or private riding groups, manage memberships and group rides.
  • Feeds & Reels — Share posts, photos, and short videos with the riding community.
  • Wishlist — Save and bookmark rides and events for later.

5.2 Riders HUB Tools

  • Fuel Calculator — Log fuel fill-ups, track mileage, and view statistics per vehicle.
  • Speedometer — Track live speed and record riding sessions with odometer sync.
  • Maintenance Log — Record service history and set upcoming maintenance schedules.
  • Documents — Securely store digital copies of your riding documents (driving licence, RC book, insurance, pollution certificate).
  • Emergency Scanner — Create a personal QR code with emergency contact and medical information for first responders. Includes SOS alert to notify your emergency contact.

5.3 Travel Portal

RoadConnect's Travel Portal connects riders with curated travel experiences through two types of operators:

  • Tours (Agency) — Commercial agencies create structured tour packages with full itineraries, pricing, and booking — similar to a travel marketplace. Agencies must complete company KYC verification before listing tours.
  • Trips (Organizer) — Any verified individual user can create community-based trips (e.g. trekking, long rides, adventures) with defined dates that other riders can join. Organizers must complete personal KYC before listing trips.

Both tours and trips require KYC (Know Your Customer) verification, which is completed through the RoadConnect web portal (not the mobile app). Mobile app users can browse, book, and join tours and trips without completing operator KYC.

5.4 Ride Discovery & Categories

RoadConnect organises rides into themed categories for easier discovery:

  • Waterfall Rides, Beach Rides, Forest Trail Rides, Hill Station Rides, and more
  • Explore APIs return personalised sections (Trending, Rides For You, You May Like) or a flat filtered list when search/filters are applied
  • Private rides under private clubs/groups are hidden from non-members in all explore views

5.5 RC Marketplace

The RC Marketplace card on the home screen provides a curated link to the RoadConnect marketplace platform (available on Google Play Store, App Store, and web). The card can be toggled by administrators and links to the relevant store or website.

5.6 My Activity

The My Activity section provides a combined view of all rides and events you have joined, created, or have pending requests for — with filters by type (rides/events), status (upcoming/past/all), and request status (approved/pending).

5.7 Role Management

RoadConnect uses a two-tier role system within clubs, groups, rides, and events:

  • Creator — full permissions including delete. Cannot be overridden.
  • Admin — can update, manage members, and approve/reject requests. Cannot delete the entity.
  • Member — standard participation access.
  • Scanner (Events only) — limited role with access only to event check-in/QR scan activity.

5.8 Privacy Controls

  • Rides, clubs, and groups can be set as Public, Private, or Invite Only.
  • Private rides under private clubs/groups are hidden from explore unless the user is a member.
  • Public rides associated with private clubs remain visible in explore.

5.9 Payments

  • Creators may charge registration fees for rides, events, or club memberships.
  • All payments are processed via Razorpay.
  • Creators can view earnings, request withdrawals, and track their wallet via Creator Earnings.
  • Refunds are issued to the original payment source upon approved cancellations.
  • Discount codes (coupons) may be applied at checkout where available.

6. Prohibited Activities

You agree not to:

  • Violate any applicable local, state, national, or international law
  • Infringe upon intellectual property rights of RoadConnect or others
  • Transmit harmful, offensive, abusive, or illegal content
  • Attempt unauthorized access to the Service or other users' accounts
  • Use automated systems (bots, scrapers) to access the Service
  • Impersonate any person or entity
  • Organise or promote rides in a manner that endangers public safety
  • Use the platform to harass, stalk, or intimidate other users
  • Upload, share, or distribute any child sexual abuse material (CSAM)
  • Conduct fraudulent transactions or abuse the payment or coupon system

7. User Content

By posting content on RoadConnect (photos, videos, posts, ride details), you grant us a worldwide, non-exclusive, royalty-free licence to use, reproduce, and display such content solely for the purpose of operating and promoting the Service.

You are solely responsible for all content you upload. You represent that you own or have the necessary rights to post such content, and that it does not violate any third-party rights or applicable laws.

8. Intellectual Property

All content, branding, features, and functionality of RoadConnect — including logos, icons, graphics, and software — are the exclusive property of RoadConnect or its licensors and are protected by applicable intellectual property laws. You may not reproduce, modify, or distribute any part of the Service without our prior written consent.

9. Riding Safety Disclaimer

⚠️ Important Safety Notice

RoadConnect facilitates community ride coordination. We are not responsible for accidents, injuries, damages, or losses that occur during any ride or event organised through the platform. Always ride within legal speed limits, wear certified safety gear (helmet, gloves, jacket), and comply with all applicable traffic laws. Never use the app while riding.

10. Payment Terms

  • All fees are displayed in Indian Rupees (INR) and processed via Razorpay.
  • Registration fees are non-refundable unless a cancellation is approved by the ride/event creator.
  • Refunds (where applicable) are returned to the original payment method within 5–7 business days.
  • Creator earnings are credited to the creator wallet after successful payment and deducted on refunds.
  • Withdrawal requests from creator wallet are subject to processing time and applicable charges.
  • We reserve the right to modify fees with reasonable notice.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

RoadConnect does not guarantee uninterrupted or error-free service, or the accuracy of any user-generated content, ride information, or event details listed on the platform.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROADCONNECT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, OR GOODWILL ARISING FROM YOUR USE OF THE SERVICE OR PARTICIPATION IN ANY RIDE, EVENT, CLUB, OR GROUP ORGANISED THROUGH THE PLATFORM.

13. Indemnification

You agree to indemnify, defend, and hold harmless RoadConnect, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from your use of the Service or violation of these Terms.

14. Termination

We may terminate or suspend your account immediately, without prior notice, if you breach these Terms or engage in prohibited activities. Upon termination, your right to use the Service ceases immediately. You may appeal a termination by contacting contact@roadconnect.app.

15. Child Safety Standards (CSAE)

15.1 Zero Tolerance Policy

RoadConnect has zero tolerance for child sexual abuse and exploitation (CSAE). The platform strictly prohibits the creation, upload, storage, sharing, or facilitation of child sexual abuse material (CSAM) or any content involving the exploitation of minors.

15.2 Enforcement

Any user found engaging in CSAE-related activity will face immediate account termination. Where required by law, RoadConnect will report such activity to relevant national authorities including the NCMEC or Indian law enforcement agencies.

15.3 Reporting

Use the in-app reporting tools to flag any content that violates child safety standards. All reports are reviewed with highest priority.

If a child is in immediate danger, contact local emergency services or law enforcement immediately. For child safety concerns on our platform, email: contact@roadconnect.app

16. Data Retention

16.1 Soft Deletion

Upon a verified deletion request, your account is deactivated within 24 business hours.

16.2 Permanent Deletion

All personal data is permanently removed from our active databases after soft deletion. This action is irreversible.

16.3 Inactivity

If you do not access RoadConnect for a continuous period of 90 days, we may send you a notification. Accounts inactive for 180 days may be subject to automatic deletion to maintain data hygiene.

17. Changes to Terms

We reserve the right to update these Terms at any time. Material changes will be communicated via in-app notification and by updating the "Last Updated" date. Your continued use of the Service constitutes acceptance of the revised Terms.

18. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Namakkal, Tamil Nadu, India.

19. Severability

If any provision of these Terms is found to be unenforceable, that provision shall be limited to the minimum extent necessary, and the remaining provisions shall remain in full force.

20. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and RoadConnect regarding the use of the Service and supersede all prior agreements.

21. Contact Information

Questions About These Terms?

Email: contact@roadconnect.app
Address: Namakkal, Tamil Nadu, India
App: RoadConnect – Riders Hub (Google Play / App Store)

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